Cancellation policy

This Subscription Cancellation Policy is an excerpt from § 11 of the MASMI Store Terms and Conditions.
The full text of the Terms and Conditions is available here.

Rules for sales under the subscription model

  • The electronic service in the form of a Subscription may be provided by the Seller to the Buyer.
  • Using the Subscription enables recurring delivery of selected Goods at intervals specified by the Customer, without the need to place further orders until the Subscription ends. Payment for the Subscription is made exclusively using the Recurring Payments mechanism and only via a single Card.
  • Unlinking the Card from the Subscription results in termination of the Subscription.
  • Transactions under Recurring Payments will be carried out only after prior registration of the Cardholder in the Operator’s service (or the entity through which the Operator processes Transactions). The purpose of the registration is to verify that the Customer ordering a Recurring Payment is the authorized holder of the Card to be charged. Before registering the Card on the transaction page, the Customer is required to give consent for regular charges by activating the Recurring Payments service. The consent is stored in the Operator’s service.
  • The Buyer creates a Subscription by selecting this form of purchase in the Electronic order form. Confirmation of the creation of the Subscription is sent without delay to the Buyer’s email address provided when placing the first subscription Order.
  • The Customer manages the Subscription via the Account according to the available options.
  • The Subscription is concluded for an indefinite period.
  • The Customer may terminate the Subscription at any time. Termination of the Subscription by the Customer is equivalent to withdrawing consent for further charges under Recurring Payments. In this situation, the next subscription Order will not be created. If the Subscription is terminated after the date indicated in the email referred to in item 11, the current subscription Order will be fulfilled as the last one.
    a). The Subscription is terminated by the Buyer selecting the “End subscription” option in the settings of the given Subscription, which are available after the Customer logs in to their Account.
    b). The Buyer may also terminate the Subscription by contacting the store’s support team by email at pomagamy@masmi.com.pl.
  • The Seller has the right to terminate the Subscription, of which they will inform the Buyer by email or by phone contact at least 7 days in advance. In this situation, funds will not be charged to the Card and no further subscription Orders will be created.
  • The Seller is entitled to change the prices of Goods during the term of the Subscription, of which the Buyer is informed in the email correspondence referred to in item 11.
  • The Seller sends the Buyer an email about the creation of a subscription Order, stating its subject, quantity, price (including any price change, if applicable), fulfillment date and the planned date of charging the Card – no later than 3 days before the funds are charged to the Card. In addition, the Seller informs the Buyer about the option to terminate the Subscription by including a link to the settings that allow termination of the given Subscription from the Customer Account level, and the date until which this will be effective. If the Subscription is terminated after the date indicated in the email, the termination will apply to subsequent subscription Orders. This means that the Subscription will be terminated, but the current subscription Order will be fulfilled as the last one.
  • If the attempt to charge the Card fails, the Customer will be informed by email that the payment could not be collected. Possible reasons for the failure to collect payment include: insufficient funds on the Card, Card expiry, or technical issues.
  • Expiry of the Card linked to the Subscription or inability to authorize the payment order for other reasons results in termination of the Subscription.
  • The subscription Order will be fulfilled only after the funds have been successfully charged to the Card.
  • Termination of the Subscription results in immediate termination of the contract of sale for the Goods.