Terms of Service

§ 1. Definitions

Terms and Conditions – these Terms and Conditions, setting out the rules for concluding distance sales contracts via the Online Store, the rules for performance of such contracts, the rights and obligations of the parties to a distance sales contract, and the rules for handling complaints. For services provided by electronic means, these Terms and Conditions constitute the terms and conditions referred to in Article 8 of the Act on the Provision of Electronic Services.
Client – a natural person with full legal capacity, a legal person, or an organisational unit without legal personality that is granted legal capacity by statute, who concludes a distance sales contract with the Seller.
Consumer – a natural person who performs a legal act with an entrepreneur that is not directly related to that person’s business or professional activity.
Sole Trader Consumer – a natural person concluding a distance sales contract directly related to their business activity, where it follows from the content of that contract that it does not have a professional character for that person, in particular arising from the subject of the business activity performed by that person, made available on the basis of the provisions on the Central Register and Information on Economic Activity (CEIDG).
Entrepreneur – a natural person, legal person or organisational unit without legal personality that is granted legal capacity by statute, conducting business or professional activity in their own name.
Seller:
YOVEE Grzegorz Mokobodzki,
tel. 733 910 100,
pomagamy@masmi.com.pl,
NIP (Tax ID) 1180063846,
REGON 011974742.
Contact details
tel. +48 666 667 929
tel. +48 666 667 274
pomagamy@masmi.com.pl
Seller’s registered office address:
Province: MAZOWIECKIE,
County: Otwocki,
Commune: Józefów,
Town: Józefów,
ul. Bema 10, 05-420
Online Store – an online service operated by the Seller, available at the electronic address: https://www.masmi.com.pl/, through which the Client can obtain information about Goods and their availability and purchase Goods or order the provision of a service.
Distance Sales Contract – a contract for the sale of Goods / a contract for the supply of a Digital Service or Digital Content (where applicable), concluded via the Online Store.
Goods – a movable item that the Client may purchase in the Online Store.
Digital Service – a service that enables the Consumer to:
- produce, process, store or access data in digital form;
- share data in digital form that has been uploaded or created by the Consumer or other users of that service;
- use other forms of interaction by means of data.
Digital Content – data produced and supplied in digital form.
Online Store Privacy and Cookies Policy – a document specifying detailed rules for the processing of personal data and the use of cookies. The Privacy and Cookies Policy constitutes Appendix No. 3 to these Terms and Conditions and is available at: Privacy Policy
Durable Medium – means any device or tool that enables the Client or the Seller to store information addressed personally to them in a way that allows access to the information in the future for a period appropriate to the purposes for which the information is used, and which allows the stored information to be reproduced in an unchanged form, in particular email.
Electronic Order Form – the electronic ordering procedure made available by the Seller to the Buyer.
Placing an Order – confirmation of the order by the Client by clicking the “Order and pay” button, treated as the Client’s binding declaration of intent to conclude a distance sales contract with the Seller.
Account – a set of data stored in the Online Store and in the Seller’s ICT system relating to a given Client and the orders placed and distance sales contracts concluded by that Client, through which the Client may place orders and, where applicable, cancel or edit them and conclude distance sales contracts.
Order handling review or individual Product review – subjective statements and ratings awarded in the form of 1 to 5 stars.
Subscription Order – an order created automatically under a Subscription.
Card – a payment card issued under the Visa or Mastercard International schemes, authorised under the rules of those schemes for card‑not‑present transactions.
One‑off and recurring shipment of a physical Product (Product Subscription)
When placing an Order for physical Products, the Client may choose recurring shipment (hereinafter: “Physical Product Subscription”, “Product Subscription” or “Subscription”). This means that the Order is renewed automatically at the frequency selected by the Client, without the need to submit additional declarations. As a result, the Client receives Products on a regular basis, e.g. every one to six months (as chosen), without having to place a new Order each time.
Frequency and amount of payments
Under a Product Subscription, fees are charged on a recurring basis, in accordance with the selected frequency (monthly, quarterly, semi‑annual or other, as chosen by the Client). The amount of the payment is specified for a given period, e.g. PLN 100 per month. The exact amount of the payment and the frequency will be determined at the time of placing the Order.
The Product Subscription offers more favourable terms of the sales contract, including the possibility to purchase the Product at a lower price compared to one‑off shipment Orders.
Changing and cancelling a Subscription
The Client has the right to edit or cancel a Product Subscription at any time. Editing a Subscription may include changes such as: the Product delivery address, the delivery date of the next shipment, or updating the list of Products covered by the Subscription. To cancel recurring payments, the Client must log in to their Account and select the appropriate option to cancel the Subscription in the “Your subscriptions” tab. No notice period is required to cancel.
Storage of card data
By choosing a Subscription, the Client agrees that their payment card will be charged on a recurring basis by the Payment operator for an amount corresponding to the price of the Products and the Delivery costs (if Delivery is chargeable), in accordance with the operator’s terms and conditions. Charges are collected at regular intervals, according to the shipment frequency selected by the Client, counted from the date of activation of the Subscription. The Client may change the shipment frequency at any time.
For recurring payments, the Client provides their payment card details and sets up a standing payment order. The Client’s card data are stored by the Payment operator, PayU, which uses a Token tool (a virtual card identifier) assigned to an individual Client, enabling the execution of recurring payments to the Seller.
The Client may cancel the Product Subscription at any time, without any notice period. It is sufficient to select the appropriate option in the “Your subscriptions” tab in their Account.

§ 2. General provisions

Types and scope of services provided electronically:
- concluding online sales contracts – for Goods sold in the Online Store,
- rules for registration and use of an Account within the Online Store,
- adding reviews, comments and ratings – the Client may add a review or comment to their order,
- sending emails in which the Seller confirms receipt of the order, any receipt of payment, and acceptance of the order for processing.
Use of the Online Store is possible provided that the IT system used by the Client meets the following minimum technical requirements:
- up‑to‑date versions of web browsers, e.g.:
  - Firefox
  - Chrome
  - Microsoft Edge
- any program for viewing files in PDF format.
The content posted on the Online Store’s pages, including descriptions of Goods and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
The Seller makes these Terms and Conditions together with the Appendices available via a link placed on the homepage before, during and after the conclusion of a distance sales contract. The Buyer may download them and print them out.
To ensure the security of the transmission of communications and data in connection with the services provided, the Online Store applies technical and organisational measures appropriate to the level of security of the services provided, in particular measures to prevent unauthorised persons from obtaining and modifying personal data transmitted on the Internet.

§ 3. Orders

An order in the Online Store may be placed via an Account or by choosing the option to purchase without registration, in which case an internal account is created, on the basis of which the Client may create an Account. The internal account is maintained until the data are deleted from the system or the Account is blocked.
A purchase is made by completing the Electronic Order Form available on the Online Store’s pages. The Goods ordered are selected by adding them to the cart. The Electronic Order Form specifies, among other things, which Goods, at what price and in what quantities the Client wishes to order to the location indicated by them. The Client takes the appropriate technical steps based on the messages displayed.
Once the Client has provided all the necessary data, a summary of the order placed will be displayed. The order summary will contain information on: the Seller’s identifying details, the subject of the order, the unit and total price of the ordered Goods, including delivery costs and any other costs, the chosen payment method, the chosen delivery method, and the delivery time and costs.
If the subject of the contract is the supply of Digital Content or Digital Services that are not supplied on a tangible medium, or services provided electronically or at a distance – the Consumer, in an additional checkbox required to place the order and located on the Electronic Order Form, gives the following consent: “I consent to the supply of digital content not supplied on a tangible medium or to the commencement of the provision of the service before the expiry of 14 days from the date of conclusion of the contract and I acknowledge the loss of the right to withdraw from the contract.” The Seller will confirm receipt of the above consent by email.
To place an Order, it is necessary to provide in the Electronic Order Form the personal data marked as mandatory, accept the content of the Terms and Conditions, and send the order by pressing the “Order and pay” button.
- Sending the Electronic Order Form by the Client constitutes a binding declaration of intent to conclude a distance sales contract, in accordance with these Terms and Conditions.
- The distance sales contract is deemed concluded at the moment the Seller accepts the Electronic Order Form, which is confirmed by displaying to the Buyer a message confirming acceptance of the order and providing its number.
- After the conclusion of the distance sales contract, the Client receives, by email, confirmation of the order placed, containing: confirmation of acceptance of the order and final confirmation of all essential elements of the Order and the general terms and conditions of the concluded distance sales contract (the Online Store Terms and Conditions together with Appendices No. 1 and 2), the Seller’s details, the Seller’s liability for the quality of performance, information on services provided by the Seller after the sale, and on the manner and consequences of withdrawal from the contract. Instructions on the manner and consequences of withdrawal from the contract are contained in Appendix No. 1.
- Until the Seller starts processing the order:
  - The Client may change their order using the technical solution available on the Electronic Order Form page and by going through the entire ordering path again. The order is changed by placing a new one, which replaces the previously placed order. Any payment already made by the Client is credited towards the new order and, in the case of an overpayment, it is refunded to the bank account from which the payment was made.
  - The Client may cancel their order by selecting the “cancel order” option available on the Electronic Order Form page.
- If the Client cancels the order, the Seller will refund the payment received within 3 business days. The refund will be made using the same payment method that the Client used.
- The Order processing time is from 1 to 10 business days from the date of conclusion of the contract.

§ 4. Payment

The Online Store offers the possibility to pay in advance, cash on delivery (with payment to the account after delivery). A deferred payment option is available in situations individually agreed with the Seller.
Payment for the Goods may be made in the manner selected at the time of placing the order in the Electronic Order Form.
The currently available payment methods in the Online Store are available at: Payment and delivery methods

§ 5. Delivery

In the Electronic Order Form, the Client selects the delivery method by marking their choice.
If the Client fails to collect the Goods, resulting in the Goods being returned to the Seller, the Seller may withdraw from the sales contract after first calling on the Client, by email sent to the address provided in the purchase process, to perform the contract. Withdrawal from the contract is effected by submitting to the Client a declaration in the form of an email.
In the situation referred to in item 2, the Seller is obliged to promptly refund to the Client the payment received for the Goods purchased by the Client.
The currently available delivery methods in the Online Store are available at: Payment and delivery methods
Delivery price list for Goods:
– InPost parcel locker: PLN 11.99
– InPost courier: PLN 11.99
– DPD courier: PLN 11.99
The delivery time is from 2 to 4 business days.

§ 6. Withdrawal from the contract – return form

A Consumer who has concluded a distance sales contract may withdraw from it within 14 days without giving any reason. In the event of withdrawal from a distance sales contract, the contract is deemed not to have been concluded.
Exclusion from the right of return and exchange:Intimate hygiene products such as period underwear, sanitary pads, panty liners, tampons, menstrual cups, etc., once the packaging has been opened, are not subject to return or exchange.Legal basis: pursuant to Article 38 of the Consumer Rights Act of 30 May 2014 and EU Directive 2011/83 of 25 October 2011:
The right to withdraw from a contract concluded off‑premises or at a distance does not apply to the consumer in relation to a contract where the subject of the performance is goods supplied in sealed packaging which, once the packaging has been opened, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery.
The right to withdraw from the contract under the rules set out in §§ 6 and 7 of these Terms and Conditions is also granted to a Sole Trader Consumer. Wherever §§ 6 and 7 of these Terms and Conditions refer to a Consumer, this is also understood to include a Sole Trader Consumer.
In the event of withdrawal from the contract, the Consumer bears only the direct costs of returning the Goods.
The Consumer’s declaration must clearly express their intention to withdraw from the contract; in particular, the Consumer may:
- withdraw from the contract using the withdrawal form, which is Appendix No. 2 – by sending it to the Seller’s registered office address.
- The Seller will promptly confirm on a Durable Medium that it has received the declaration of withdrawal from the contract submitted in the manner indicated in sub‑items 1 and 2.
To meet the deadline, it is sufficient to send the declaration before it expires.
The period for withdrawal from the contract begins:
- for a contract under which the Seller delivers an item and is obliged to transfer its ownership – from the moment the Consumer or a third party indicated by the Consumer, other than the carrier, takes possession of the Goods, and in the case of a contract which:
  - covers multiple items that are delivered separately, in batches or in parts – from the moment of taking possession of the last item, batch or part;
  - provides for the regular delivery of items for a fixed period – from the moment of taking possession of the first of the items;
- for other contracts – from the date of conclusion of the contract.
The withdrawal form (Appendix No. 2 to these Terms and Conditions) and the information on exercising the right of withdrawal (Appendix No. 1 to these Terms and Conditions) are provided in electronic form.
In the event of withdrawal from a contract for the supply of Digital Content or a Digital Service, the Seller may prevent the Consumer from further use of the Digital Content or Digital Service, in particular by preventing the Consumer from accessing the Digital Content or Digital Service.
In the event of withdrawal from a contract for the supply of Digital Content or a Digital Service, the Consumer is obliged to cease using that Digital Content or Digital Service and making it available to third parties.
The right to withdraw from a distance sales contract does not apply to contracts referred to in Article 38 of the Consumer Rights Act of 30 May 2014 (Journal of Laws of 2019, item 134), including, among others, contracts:
- for the provision of services for which the Consumer is obliged to pay a price, where the Seller has fully performed the service with the Consumer’s express prior consent, and the Consumer has been informed before the performance begins that, once the service has been fully performed by the Seller, they will lose the right to withdraw from the contract and has acknowledged this;
- where the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the withdrawal period expires;
- where the subject of the performance is a non‑prefabricated item manufactured to the Consumer’s specifications or serving to meet their individual needs;
- where the subject of the performance is an item supplied in sealed packaging which, once the packaging has been opened, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery;
- where the subject of the performance is audio or visual recordings or computer software supplied in sealed packaging, if the packaging was opened after delivery;
- for the supply of Digital Content not supplied on a tangible medium, for which the Consumer is obliged to pay a price, where the Seller has begun performance with the Consumer’s express prior consent, and the Consumer has been informed before the performance begins that, once the performance has been completed by the Seller, they will lose the right to withdraw from the contract and has acknowledged this;
- where the subject of the performance is an item liable to deteriorate rapidly or with a short shelf life, and where the subject of the performance is items which, after delivery, by their nature, are inseparably mixed with other items;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts;
- concluded by public auction;
- for the provision of accommodation services other than for residential purposes, the transport of goods, car rental, catering, or services related to leisure activities, entertainment, sports or cultural events, where the contract specifies a date or period of performance of the service;
- where the subject of the performance is alcoholic beverages, the price of which was agreed at the time of conclusion of the sales contract, the delivery of which may take place only after 30 days and the value of which depends on market fluctuations over which the entrepreneur has no control;
- The return‑form generator can be found here.

§ 7. Effects of withdrawal from the contract

Within 14 days from the date of receipt of the declaration of withdrawal from the sales contract for Goods, the Seller will refund to the Consumer all payments made by the Consumer, including delivery costs, corresponding to the cheapest delivery method offered by the Seller.
- The refund will be made using the same payment method that the Consumer used.
- If, in order to exercise the right of withdrawal, the Consumer uses the Electronic Return Form, the funds will be refunded in the manner selected and to the bank account indicated by the Consumer.
- If the Seller has not offered to collect the Goods from the Consumer, the Seller may withhold the refund of payments received from the Consumer until the Goods have been returned or the Consumer has provided proof of having sent them back, whichever occurs first.
The Seller may offer to collect the Goods from the Consumer. However, if the Seller has not made such an offer, the Consumer should return the Goods to the Seller (or to a person authorised by the Seller to collect them) without delay and no later than 14 days from the date on which they withdrew from the contract. To meet the deadline, it is sufficient to send the Goods back before the deadline expires. The Goods returned by the Consumer should be sent to the Seller’s registered office address.
The Consumer is liable for any diminished value of the Goods resulting from handling them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
The Consumer may not withdraw from the contract if the Digital Content or Digital Service is supplied in return for payment of a price and the lack of conformity of the Digital Content or Digital Service with the contract is insignificant.
The Seller may request the return of the tangible medium on which the Digital Content was supplied, within 14 days from the date of receipt of the Consumer’s declaration of withdrawal from the contract. The Consumer returns the medium without delay and at the Seller’s expense.
The Seller is obliged to refund the price only to the extent corresponding to the Digital Content or Digital Service that is not in conformity with the contract and the Digital Content or Digital Service that the Seller is no longer obliged to supply as a result of the withdrawal from the contract.

§ 8. Complaints

A complaint regarding a defect in the Goods or non‑conformity of the Goods with the concluded distance sales contract may be submitted:
- via the Electronic Complaint Form;
- in writing to the Seller’s registered office address or by email to pomagamy@masmi.com.pl.
The notification should specify the defect that, in the Buyer’s opinion, the Goods have, the Buyer’s demands towards the Seller and, if possible, documentation of the defect in question, as well as proof of purchase of the Goods in the Online Store. The Seller is obliged to respond to the complaint within 14 days from the date of its receipt. If the Seller does not respond within this period, the complaint is deemed to have been accepted. The Seller provides the Buyer with a response to the complaint in writing or on a Durable Medium.
The steps that the Buyer must take to submit a complaint, including the method of delivering the Goods under complaint to the Seller, are indicated at each stage in the Electronic Complaint Form.
If the Seller considers the complaint to be justified, the costs of replacement or repair, including the cost of shipping related to the complaint, are borne by the Seller.
The Seller is liable to the Consumer and the Sole Trader Consumer for the non‑conformity of the Goods with the distance sales contract under the rules arising from the Consumer Rights Act of 30 May 2014.
- The Seller is liable for any non‑conformity of the Goods with the distance sales contract existing at the time of delivery and revealed within two years from that time, unless a longer period of suitability for use of the Goods has been specified by the Seller.
- The Seller will repair or replace the Goods within 14 days from the date the complaint is accepted. The costs of repair or replacement, in particular postal charges, transport, labour and materials, are borne by the Seller.
- The Consumer makes the Goods subject to repair or replacement available to the Seller. The Seller collects the Goods at its own expense.
The Seller is obliged to deliver Goods free from defects and is liable to Entrepreneurs for defects in the purchased Goods under the rules set out in the Civil Code.
The supply of Digital Content or a Digital Service to the Consumer or Sole Trader Consumer takes place under the rules arising from the Consumer Rights Act of 30 May 2014.
- Digital Content is deemed to have been supplied when the Digital Content or a means enabling access to or download of the Digital Content has been made available to the Consumer or to a physical or virtual device that the Consumer has independently chosen for that purpose, or when the Consumer or such device has gained access to it.
- A Digital Service is deemed to have been supplied when the Consumer or a physical or virtual device that the Consumer has independently chosen for that purpose has gained access to it.
- The Seller will bring the Digital Content or Digital Service into conformity with the contract within 21 days from the moment the Seller was informed by the Consumer of the lack of conformity with the contract, and without undue inconvenience to the Consumer, taking into account their nature and the purpose for which they are used. The costs of bringing the Digital Content or Digital Service into conformity with the contract are borne by the Seller.

§ 9. Reviews

A review of order handling or a review of Goods may be posted during a visit to the Online Store by clicking on the interface placed next to the Goods or by clicking on the link included in an email. Adding a Review is voluntary and free of charge. For a single order, the Client may add such a Review only once.
As part of a Review, the Client may award a rating in the form of 1 to 5 stars and add a written statement limited to 65,535 characters.
Ratings are stored and displayed publicly on the Online Store’s website.
The Seller verifies Reviews using the email address used in the purchase process for the given Goods. A Review posted by a person using the email address that was used in the purchase process is marked on the Store’s website as a “review verified by purchase”. Any other Review is marked as a “review not verified by purchase”.
The Seller may publish Reviews concerning a given Product from their other online stores.
The Seller does not change Reviews with respect to their content or the number of stars awarded.
The Buyer bears sole responsibility for the statements made in a Review. The Seller is entitled to remove a Review under the rules arising from the law and these Terms and Conditions.
It is prohibited to post content containing false or misleading information, vulgar, aggressive or offensive content, or content that is clearly contrary to good morals. It is also prohibited to post unlawful content, content that infringes the rights of third parties, or content that constitutes an act of unfair competition.
The Client undertakes not to post content containing links to external websites of a promotional or advertising nature or containing personal data of third parties.
At the Client’s express request, the content of a Review may be hidden from other users of the Store, but the star rating will still be included in the overall rating of the Store and the Goods.

§ 10. Intellectual property

The Client declares that they do not hold any rights, including copyright or related rights, to the Ratings and statements they post, other than the right to use the Online Store in the manner specified in the Terms and Conditions. The Client is not entitled to record, reproduce, make available, publish or distribute any content in any way, unless such entitlement arises from the law or the Terms and Conditions.
The Client is not entitled to interfere in any way with the content, in particular is not entitled to interfere with the content, structure, form, graphics, operating mechanism or other elements of the Online Store.
By posting in the Online Store Reviews that constitute works within the meaning of the Act of 4 February 1994 on Copyright and Related Rights, the Client grants the Seller a non‑exclusive, royalty‑free, time‑ and territory‑unlimited licence for the Seller to use such works, together with the right to grant sub‑licences, which includes making the work publicly available in such a way that anyone can access it from a place and at a time individually chosen (the Internet). The licence is granted in relation to all fields of exploitation known at the time it is granted, in particular the following fields of exploitation:
- in the field of recording and reproducing the work by any technique – in particular printing, reprographic, magnetic recording, digital, i.e. using any techniques on any audiovisual or visual medium, in particular on audiovisual discs, CDs, computer disks, in multimedia networks, including online networks and related online services, and reproducing, recording and using it on the Internet, in advertising, reproducing the recording in electronic form in computer memory and in internal and external networks,
- using all or parts or any elements of the work with the possibility of making modifications resulting from the nature of a given Internet medium – in all publications, in particular online and digital publications, in newsletters and information materials, independently or in combination with other works or parts of works; using it in whole or in part for promotional and advertising purposes, in particular in the form of audiovisual, audio or media advertising.
- in the field of trading in the original or copies on which the work has been recorded – placing on the market, lending, leasing the original or copies,
- in the field of distributing the work in a manner other than specified above – public performance, exhibition, display, playback, broadcasting and rebroadcasting, as well as making the work publicly available in such a way that anyone can access it from a place and at a time individually chosen,
- using the works for promotional and marketing purposes;
Deletion of the Account by the Client or of a Review pursuant to § 9 item 8 does not affect the validity of the above licence.

§ 11. Rules for sales in the subscription model

The electronic service in the form of a Subscription may be provided by the Seller to the Buyer.
Using a Subscription enables the recurring delivery of selected Goods at intervals specified by the Client, without the need to place further orders until the Subscription is terminated. Payment for the Subscription is made exclusively using the Recurring Payment mechanism and only via a single Card.
Unlinking the Card from the Subscription results in the termination of the Subscription.
Transactions under Recurring Payments will be carried out only after prior registration of the Cardholder in the Operator’s service (or the entity through which the Operator processes Transactions). The purpose of registration is to verify that the Client ordering the Recurring Payment is the authorised holder of the Card to be charged. Before registering the Card on the transaction page, the Client is required to consent to regular charges by activating the Recurring Payment service. The consent is stored in the Operator’s service.
The Buyer creates a Subscription by selecting this form of purchase in the Electronic Order Form. Confirmation of the creation of the Subscription is sent immediately to the Buyer’s email address provided when placing the first Subscription Order.
The Client manages the Subscription via their Account using the available options.
The Subscription is concluded for an indefinite period.
The Client may terminate the Subscription at any time. Termination of the Subscription by the Client is equivalent to withdrawing consent to further charges under Recurring Payments. In this situation, no further Subscription Orders will be created. If the Subscription is terminated after the date indicated in the email referred to in item 11, the current Subscription Order will be processed as the last one.
a). The Subscription is terminated by the Buyer selecting the “End subscription” option in the settings of the given Subscription, which are available after the Client logs in to their Account.
b). The Buyer may also terminate the Subscription by contacting the store’s customer service by email at pomagamy@masmi.com.pl.
The Seller has the right to terminate the Subscription, of which the Buyer will be informed by email or by telephone contact at least 7 days in advance. In this situation, no funds will be collected from the Card and no further Subscription Orders will be created.
The Seller is entitled to change the prices of Goods during the Subscription period, of which the Buyer will be informed in the email correspondence referred to in item 11.
The Seller sends the Buyer an email about the creation of a Subscription Order, specifying its subject, quantity, price (including any price change, if applicable), delivery date and the date on which funds are planned to be collected from the Card – no later than 3 days before the funds are collected from the Card. In addition, the Seller informs the Buyer of the possibility of terminating the Subscription by including a link to the settings enabling termination of the given Subscription from the Client Account level and the date by which this will be effective. If the Subscription is terminated after the date indicated in the email, the termination will take effect for subsequent Subscription Orders. This means that the Subscription will be terminated, but the current Subscription Order will be processed as the last one.
If an attempt to charge the Card fails, the Client will be informed by email that the payment could not be collected. Possible reasons for the failure to collect payment include: insufficient funds on the Card, Card expiry or technical problems.
The expiry of the Card linked to the Subscription or the inability to authorise the payment order for other reasons results in the termination of the Subscription.
A Subscription Order will be processed only after funds have been successfully collected from the Card.
Termination of the Subscription results in the immediate termination of the sales contract for the Goods.

§ 12. Final provisions

These Terms of Use are effective as of 26.02.2024.
If any provision of these Terms and Conditions is amended or invalidated by a decision of a competent authority or court, the remaining provisions shall remain in force and shall be binding on the Seller and the Client.
The Seller reserves the right to amend these Terms and Conditions. All contracts concluded before the date on which the new Terms and Conditions enter into force are performed on the basis of the Terms and Conditions in force on the date of conclusion of the contract.
The law applicable to the resolution of any disputes related to the Terms and Conditions is Polish law. Such disputes will be resolved by the common court having territorial jurisdiction. A Client who is a Consumer may also use out‑of‑court methods of handling complaints and pursuing claims. All information on out‑of‑court methods of handling complaints and pursuing claims can be obtained on the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl. These proceedings are voluntary and both parties must consent to them.
Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, we inform you that an online dispute resolution platform (ODR platform) for disputes between consumers and traders at EU level is available at http://ec.europa.eu/consumers/odr. The ODR platform is a website providing a single point of entry for consumers and traders seeking out‑of‑court resolution of disputes concerning contractual obligations arising from online sales contracts or service contracts.

§ 13. Appendix 1 – Information on exercising the right of withdrawal from the contract

The right to withdraw from the contract under the rules set out below is granted to the Consumer and the Sole Trader Consumer.
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days:
- in the case of a sales contract, from the day on which you acquire possession of the item or on which a third party other than the carrier and indicated by you acquires possession of the item;
- in the case of a contract for the transfer of ownership of multiple items delivered separately, from the day on which you acquire possession of the last item or on which a third party other than the carrier and indicated by you acquires possession of the last item;
- in the case of a contract for the transfer of ownership of items delivered in batches or parts, from the day on which you acquire possession of the last batch or part or on which a third party other than the carrier and indicated by you acquires possession of the last batch or part;
- in the case of contracts for the regular delivery of items for a fixed period, from the day on which you acquire possession of the first of the items or on which a third party other than the carrier and indicated by you acquires possession of the first of the items;
- in the case of contracts whose subject is the provision of services or the supply of digital content not supplied on a tangible medium – from the date of conclusion of the contract.
To exercise the right of withdrawal from the contract, you must inform us, i.e.: YOVEE Grzegorz Mokobodzki, Bema 10, 05-420 Józefów, tel. 733 910 100, pomagamy@masmi.com.pl, of your decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post, fax or email).
You may use the model withdrawal form, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
In the event of withdrawal from this contract, we will reimburse to you all payments received from you, including the costs of delivery of the item (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
In the case of contracts for the transfer of ownership of items, where we have not offered to collect the Goods in the event of withdrawal from the contract, we will withhold the reimbursement until we have received the item back or you have supplied evidence of having sent back the item, whichever is the earliest.
Please send the item back to the following address: YOVEE Grzegorz Mokobodzki, Bema 10, 05-420 Józefów, without undue delay and in any event not later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the item before the period of 14 days has expired. You will have to bear the direct cost of returning the item.
Due to the weight and dimensions of the Goods, in the event of withdrawal from the contract, returning the Goods may involve higher costs than a standard postal shipment. If you wish to use courier services, it may be necessary to send the shipment on a pallet, which is more expensive than a standard postal shipment.

§ 14. Appendix 2 – Model withdrawal form

§ 15. Personal data protection

The Service Provider collects and processes the personal data provided by Users in accordance with
the applicable legal provisions and in accordance with the Privacy Policy, which is available on the
Website at: Privacy Policy