Returns

Withdrawal from the contract – return form

• A consumer who concluded a Distance Sales Agreement may withdraw from it within 14 days without giving any reason. In the event of withdrawal from a Distance Sales Agreement – the agreement is considered not concluded.
• Exclusion from the right of return and exchange: Intimate hygiene products such as period underwear, pads, liners, tampons, menstrual cups, etc., once the packaging has been opened, are not subject to return or exchange. Legal basis: in accordance with Art. 38 of the Consumer Rights Act of 30.05.2014 and EU Directive 2011/83 of 25.10.2011:

  The right of withdrawal from a contract concluded away from business premises or by distance does not apply to the consumer in relation to a contract for the supply of goods supplied in sealed packaging which cannot be returned for health protection or for hygienic reasons once the packaging has been opened after delivery.

• The right to withdraw from the contract under the terms set out in paragraphs 6 and 7 of these Terms and Conditions also applies to an individual entrepreneur. Where paragraphs 6 and 7 of these Terms and Conditions refer to the Consumer, this is also understood to mean an individual entrepreneur.
• In the event of withdrawal from the contract – the Consumer bears only the direct costs of returning the Goods.
• The Consumer's statement must unambiguously express their intention to withdraw from the contract; in particular the Consumer may:
  • withdraw from the contract using the withdrawal form, which is Annex No. 2 – sending it to the Seller's registered address.
  • The Seller will promptly confirm on a durable medium the receipt of the declaration of withdrawal from the contract submitted in the manner indicated in points 1 and 2.
• To meet the deadline, it is sufficient to send the statement before its expiry.
• The withdrawal period begins:
  • for a contract under which the Seller hands over an item, being obliged to transfer its ownership – from the moment the Consumer or a third person indicated by them other than the carrier takes possession of the Goods, and in the case of a contract which:
    • consists of multiple items that are delivered separately, in batches or in parts – from the moment the Consumer takes possession of the last item, batch or part;
    • involves the regular delivery of items for a specified period – from the moment the Consumer takes possession of the first of the items;
  • for other contracts – from the date of conclusion of the contract.
• The withdrawal form (Annex No. 2 to these Terms and Conditions) and the information on exercising the right of withdrawal (Annex No. 1 to these Terms and Conditions) are provided electronically.
• In the event of withdrawal from a contract for the supply of Digital Content or a Digital Service, the Seller may prevent the Consumer from further using the Digital Content or Digital Service, in particular by blocking the Consumer's access to the Digital Content or Digital Service.
• In the event of withdrawal from a contract for the supply of Digital Content or a Digital Service, the Consumer is obliged to cease using that Digital Content or Digital Service and to stop sharing it with third parties.
• The right of withdrawal from a Distance Sales Agreement does not apply to the contracts listed in Art. 38 of the Act of 30.05.2014 (Journal of Laws 2019, item 134) on consumer rights, including contracts:
  • for the provision of services which the Consumer is obliged to pay for, if the Seller has fully performed the service with the Consumer's explicit and prior consent, and the Consumer was informed before the service commenced that they would lose the right of withdrawal upon full performance and accepted this;
  • where the price or remuneration depends on fluctuations in the financial market beyond the entrepreneur's control and which may occur before the withdrawal period expires;
  • the subject of which is a non-prefabricated item produced according to the Consumer's specification or to meet their individualized needs;
  • the subject of which is an item supplied in sealed packaging which cannot be returned for health protection or for hygienic reasons once the packaging has been opened after delivery;
  • the subject of which are audio or visual recordings or computer software supplied in sealed packaging, if the packaging has been opened after delivery;
  • for the supply of Digital Content not supplied on a tangible medium which the Consumer is obliged to pay for, if the Seller began performance with the Consumer's explicit and prior consent, and the Consumer was informed before performance commenced that they would lose the right of withdrawal upon full performance and accepted this;
  • the subject of which is perishable goods or goods with a short shelf life, and goods which after delivery become inseparably mixed with other items due to their nature;
  • for the supply of newspapers, periodicals or magazines, except for a subscription agreement;
  • concluded by way of public auction;
  • for the provision of services related to accommodation other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the date or period of performance;
  • where the subject of the performance are alcoholic beverages whose price was agreed at the time of the contract and whose delivery can only take place after 30 days and whose value depends on market fluctuations beyond the entrepreneur's control;